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🐾 Privacy Policy

1. Introduction

Cozy Crew (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit www.cozy-crew.com or make a purchase.

By using our website, you agree to the terms of this policy.

2. Information We Collect

  • We collect the following information to provide the best possible experience:

  • Personal Information: Name, email address, phone number, shipping address, billing address, and payment information (processed securely via Wix Payments or other trusted providers).

  • Non-Personal Information: Browser type, device information, and general usage data collected through cookies and analytics tools.

  • Cookies: Small data files used to remember preferences and analyze website performance.

3. How We Use Your Information

  • We use your information to:

  • Process and deliver orders

  • Communicate order updates and customer support messages

  • Personalize your experience on our website

  • Send optional marketing emails (only if you’ve opted in)

  • We never sell or rent your personal information.

4. How We Protect Your Information

  • Your data is stored securely on Wix’s encrypted servers.
    Payment details are processed by trusted third parties (like Stripe, PayPal, or Wix Payments) and never stored by us.

5. Sharing Information

  • We only share information as needed to fulfill orders or improve your experience, including:

  • Shipping carriers (to deliver your orders)

  • Payment processors (to complete transactions)

  • Analytics tools (to understand site performance and visitor behavior)

  • All partners comply with strong privacy and data protection standards.

6. Your Rights

  • Depending on where you live, you may have the right to:

  • Access, correct, or delete your data

  • Withdraw consent for marketing communications

  • Request a copy of the personal data we hold

  • To exercise these rights, contact us anytime using the details below.

7. Cookies

  • We use both essential and optional cookies.

  • Essential cookies help with core website functions (cart, checkout, login).

  • Optional cookies help us improve performance and personalize your experience.

  • You can manage your cookie preferences through our on-site banner or your browser settings.

8. Marketing Communications

  • If you subscribe to our email list, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Data Retention

  • We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

10. Governing Law

  • This Privacy Policy is governed by the laws of the State of Washington, without regard to its conflict of law principles.

11. Contact Us

🐶 A Note from Cozy Crew

  • Your privacy matters to us. Thank you for trusting Cozy Crew and supporting our small business — we’re honored to bring comfort and connection into your life, one cozy moment at a time. 💛

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